Technical Support

Did you know our Contact Center USA agents are located right here in the USA?   Trained with in-depth knowledge of IT solutions and technical helpdesk experience, our agents are able to maintain and monitor the technical needs for clients around the world.

We know that your customers face a variety of technical support needs, from basic assistance to more involved and complicated technical situations. Our experienced agents are able to clearly, patiently, and accurately guide your customers through the trouble resolution process while ensuring a positive experience from start to finish.

Contact Center USA’s digital contact center services provide technical customer support to a variety of industries, closing the gap between the customer and your brand for better care.

  • Customized Omnichannel customer experiences
  • Advanced technology to improve your customer’s digital experience with your brand
  • Efficient automation for exceptional savings and efficiencies
  • Customized analytics
  • Tier I and Tier II support

Creating outstanding technical support customer experiences and trouble shooting in a wide array of operating systems, different software and IT solutions including:

  • Education software/online education
  • Servers
  • PC/Mac Hardware and Software Support
  • Microsoft Office
  • Smart Phones
  • Online Banking
  • Printers/Scanners
  • Proprietary Software
  • Cable and Internet setup
  • Home Office/ Work from Home technical help

Take the S-T-R-E-S-S out of calling for HELP!
Our agents are trained to help your customers get the answers and technical help they need without frustration.  We want your customers to feel cared for and respected at all times.  This is why Contact Center USA ensures that all of our services are customized to suit your needs, satisfy your pain-points and those of your customers, and create the ultimate customer experience with your brand.