We are not just a call center service provider. Our goal is to complement your company’s marketing and sales efforts as a valuable member of your team.  Our vast experience in worldwide industries makes Contact Center USA a natural fit for your campaigns.   Whether we are helping you for a short term during peak season or we become a long-term asset you rely on for outstanding results, you can rely on Contact Center USA representatives located right here in the U.S. to be there for you and with you.


  • Crisis management
  • Customer care
  • Mobile check-ins
  • VRU
  • Claims and refunds
  • Technical support
  • Reservation systems

Energy and Utilities

  • Manage spikes in customer demands
  • Boost your sales of appliance warranty and repair programs to your current customers.
  • Credit management including collections and payment arrangements
  • Customer management including fee reversals, balance inquiries and billing inquiries
  • Customer acquisition including connection processing and insurance referrals

Banking and Financial Services

  • Customer care
  • Account activations
  • Product sales
  • Upsell and cross-sell
  • Multilingual support

Disaster and Emergency Call Centers

  • Provide critical information during any crisis
  • Scale your disaster hotline and emergency support fast
  • Weather and natural disaster call center hotlines
  • 24/7 inbound emergency and disaster call centers
  • Emergency outbound notifications

Travel and Hospitality

  • Reservations and Sales
  • Lead generation
  • Social media moderation of your brand
  • Customer retention and win-back
  • Loyalty and reward program management
  • Digital and traditional marketing
  • Sales and lead generation


  • Order Placement and Processing
  • Customer acquisition
  • Query management
  • Web design and digital ad campaigns
  • SEO
  • Social Media
  • Sales, Refunds and customer maintenance
  • Shipping

Cable and Media

  • Billing and collection support
  • Customer care
  • Cable and equipment trouble shooting, including HSD Tier 1, Tier 2, Tier 3 technical support

Government Services

  • Social messaging and email campaigns
  • Inbound and outbound survey support
  • National emergency alerts


  • Boost your healthcare customer support
  • Adapt and scale to the critical spikes in demand for fast responses
  • Improve your patient experience
  • Provide accurate communication services to your patients


  • Inbound and outbound insurance sales
  • Cross-sell and upsell insurance features
  • Warranty and insurance policy inquiries
  • Automated claims submissions


  • Outbound calls and sales appointment setting
  • Customer/client surveys
  • Customer inquiries and order processing


  • Reach more potential customers and answer customer queries quickly 24/7/365
  • Connect customers to dealers and OEMs
  • Target outbound messaging campaigns


  • Billing support
  • Customer care
  • Collections
  • Pre- and post-sales support
  • Equipment troubleshooting and repair


  • Increase your order taking 24/7
  • Process refunds and returns quickly
  • Settle customer disputes
  • Improve customer retention
  • Upsell and cross-sell


  • 24/7 technical support
  • Customer helpdesk
  • Upsell and cross-sell services

Associations and Affiliates

  • Boost your membership retention and renewals, upsell and cross sell membership perks, win-back past members and more.