At Contact Center USA we truly understand how important it is for you to feel that your customers are having a great experience with your brand, and that they walk away feeling cared for, satisfied, and ready to tell their friends about how well they were treated by your agents. This is why Contact Center USA trains our elite team of agents not only in your products and services, but in your company culture and your values. We have handled inbound customer service operations for several global organizations and use the latest telecommunications software to help us provide the fastest and most efficient call center support and customized call answering services.
Supporting customers in all contact channels 24/7 and 365 days a year, we include traditional channels like voice, chat and email supported by premise-based systems as well as Leading Platform as A Solution (PAAS) models.
Our suite of inbound services include: