Voice Response

Is it time for your company to consider Interactive Voice Response Services?

Contact Center USA’s IVR services are new – and they WORK!

Contact Center USA IVR solutions helps companies reduce costs and speed up customer support more than ever before.  Our menu structure strategies and scripting will help you improve your customer experiences with your IVR, differentiating between new customers and premium customers, for example.

When you meet with your Contact Center USA representative, we will help you define the optimal customer IVR experience and menu system to make sure your customers are instead delighted by the care and attention you put in to their customer journey.

Our team will help you measure your customer satisfaction with your IVR service and break it down by customer group, reasons for calling, and drop off and/or engagement point. We work with you to act as your preferred primary IVR provider, or as overflow and peak demand backup to your in-house program.

Contact Center USA offers IVR applications including:

  • Lead generation
  • NACSZ capture
  • Automated surveys
  • Help Lines
  • FAQs
  • Order status

Voice Broadcasting and Critical Alert Messages

Voice broadcasting allows you to send out thousands of voice calls to communicate time-critical alerts and information. In today’s world this could be something that may affect your business, your community or even your family.

Other services we offer through IVR services include:

  • Automated attendant
  • Automated collections
  • Broadcast messaging
  • Call recording
  • Call routing
  • Credit card validation
  • Customer account inquiries
  • Customer help line
  • Customer on-hold marketing
  • Deal locater
  • Disaster recovery
  • Integrated IVR
  • Lead generation
  • Name lookup
  • Network queueing – spike handling
  • New product or service announcements
  • Order status review
  • Pre-announcements
  • Priority routing
  • Product or company information
  • Qualifying leads
  • Service level alerts
  • Speech recognition
  • Surveys
  • Take-back and transfer
  • Virtual agents