Company History

Founded in 1999 by a team of experienced professionals who knew that the customer service industry needed to be improved, Contact Center USA has always focused on delivering world-class value to companies like yours.

We are an American provider of business process outsourcing (BPO) services with over 3,000 employees.  Our mission is to enable and empower our staff to proudly represent our clients’ brands every day, return value to our stakeholders, and create success for our clients.

Founded in 1999, Contact Center USA launched a unique approach to answering the demands of global businesses in fiercely competitive markets.  Our approach is to offer competitive pricing options while delivering world class, outstanding, gold level service to our customers.

We serve many of the top names in telecommunications and wireless services, computer hardware, gaming, entertainment, travel, financial services and an ever growing list of other industries.

Making your Customer Service Experience Soar!

Today’s customers expect the greatest level of customer service and the most pleasant and satisfying overall customer experience.   Contact Center USA sales, technical support, customer care and back office function services are simply the best in the industry.  Our multi-channel approach allows us to create personalized customer experiences and interact with them the way they want to interact with you.

We learn our clients’ competitive and market challenges so we can play a more effective role as a trusted sourcing partner, building customer loyalty and reducing total cost of ownership through actionable improvement efforts.

  • Today’s technology
  • Empathy and customer caring
  • Customer CX differentiation
  • Customized campaigns
  • Data solutions and analytics
  • Omnichannel service

It’s all about the PEOPLE

Our biggest asset is our people.  In fact, if our people were not the best, our clients wouldn’t repeatedly tell us and their colleagues about our great service.  We are proud of our team and we continue to invest in the best training in the industry.  Contact Center USA is constantly evolving and changing to meet industry demands.  We invest in innovative new services, new technologies and other strategic initiatives – all with the goal of transforming your customers into your biggest fans.

“It’s a pleasure working with you!”

That’s what our clients say to us all the time!  From small business to massive corporations, outsourcing to our company is a cost efficient, time efficient and productivity maximizing decision.  We welcome the opportunity to get to know you and your business and get started on creating customer service solutions you can take to the bank.