Whether you need B2B or B2C services, Contact Center USA has the customized Outbound Service solution you need. Offering 24/7 services 365 days of the year, our friendly team of experienced agents are the best in the business, representing your brand with the highest level of professionalism, ethics, and customer focused accuracy.
Talk to us today about our outbound call center programs including:
Have our team reach out to your clients or leads to set sales appointments for your sales team.
3rd party verification
Have our team act as your independent party to confirm your customers’ requests for product or service changes.
Conference and registration
Hosting a conference? Let our friendly and enthusiastic team field your calls and handle registrations over the phone.
Looking for new customers? Our team will reach out and offer live sales and service offerings directly to potential customers.
Customer retention and win back
Reach out to customers to ensure they are having the best experience possible, while at the same time ensuring that those customers who may be unhappy are assured that you have their best interests in mind and win back their loyalty.
Customer satisfaction surveys
Have our team reach out to your customers to take satisfaction surveys and deliver the results to your inbox quickly.
When your customers need someone to turn to for help, let our team be the friendly and helpful support they need to ensure they have the best experience with your brand.
Expand your customer experience with customer care outreach.
Let our team enhance your database to ensure effective and efficient business processes continue with the latest updates available.
Direct mail follow-up
The next step in your direct mail campaign is follow up. Capture leads and customer retention with our team. Our friendly sales representatives will follow up on those leads and help you qualify your leads and close the deal.
Education forms and warm transfers
Need help processing enrollment forms or prequalifying and transferring interested parties back to you?
Lead generation services
Need a team to generate qualified and quality leads?
Market intelligence services
Whether you’re an entrepreneur starting out or an established business, you need to keep your finger on the pulse of your industry. Our team will help you do your market research and competitive analysis.
Once an order is placed, our team will scramble to pick and pack and ship your orders out in the timeliest and cost efficient way, anywhere in the world.
Peace of mind is worth a lot, and nothing beats talking to a real person. Our order takers will take orders for your products and services over the phone and give your customers a positive experience.
Have your customers register their products quickly with our friendly team.
Reaching out to your target market, our skilled sales team will promote and sell the benefits of your products and close the deal to generate more revenue for your company each and every day.
Retain, renewal and loyalty
Keep your customers happy with our active campaigns to ensure your customers remain your customers for years to come.
Sales after service
Support your customers after sales with the ultimate in customer aftercare.
Our team can reach out to leads and help your sales team sell more each and every day. Don’t have a sales team yet? Let us help!
Also known as telesales, this is direct marketing over the phone to help your company sell products or services. We can sell directly or we can arrange for subsequent appointments for your sales team to call the leads generated through our calls.
From meeting notes to doctors’ reports and patient files, our transcriptionists are available to offer you accurate and fast turn-around transcription services, while ensuring client and customer/patient confidentiality at all times.
Up-selling and cross-selling
Promoting the benefits of your products and additional products to your customers is what our team is all about! Let our skilled team upsell to your customers for increased revenue.
New customers and new clients deserve special care. Our team of professionals will contact your new sign-ups and welcome them to your service and expound on the benefits of being part of your community of customers.