Why work with us?

When choosing a Call Center partner you need to have the peace of mind that you’ve made the smartest decision for your brand.  Contact Center USA has almost four decades of experience and an outstanding reputation for good value.  Our company thrives on our commitment to providing the best 24/7/365 service to our customers.  This isn’t just because we want your business, it’s because we truly believe and stand behind our core values.

  • Integrity –We stand up for our belief in strong moral principles and ethics both personally and as a company.
  • Trust – Our clients know that when they speak to us they are getting the truth, and when we promise results we will do everything in our power to meet and exceed all expectations – because we said we would.
  • Security – In today’s world companies need to know that their client and customer information is safe. Contact Center USA keeps client confidentiality and ensures all data is kept safe and secure
  • Customer Service – You are our customer and we are proud of our relationship with you and your customers as well. We begin each day asking how we can serve you better – and we take steps each day to ensure you are happy with our team and the results of our work.

How We Beat the Competition

That’s right, we said it.  We are better than our competitors for several reasons, and we’re proud to say it. We stand behind our brand and refuse to accept or provide anything but excellence.  Contact Center USA is your customized, personalized, strategic call center service provider.

  • Innovation
  • Adaptability
  • Experienced
  • Cost Effective
  • Customized
  • Strategic
  • Secure
  • Caring

Experienced, Friendly and Knowledgeable Agents You Can Count On

Becoming an agent with Contact Center USA is not a given.  We carefully review our applicants and put each new representative through extensive training.   Because our agents are interacting with your customers and your clients on a daily basis, we ensure that every agent is carefully trained to know your brand, to make informed decisions, to be welcoming and engaging, and outstanding representatives of your brand.

Service with a SMILE is important. So important that we make sure our clients know that friendly service is a key differentiator between us and many of our competitors.  We understand that customers need to feel cared for and understood, and receiving service from a friendly voice can make all the difference in the world.   Service with a smile is more than just a saying, it’s part of who we are because we genuinely care.

Multilingual Services

In the global economy, being able to reach and speak to your customers in their own language is more important than ever.  Our U.S.A. based agents speak several international languages fluently to deliver the personalized experience your customers deserve.

Privacy and Security Guaranteed

The safety of your data is a priority here at Contact Center USA. We protect your data and the information from your customers with strict protocols at all time.  We want to ensure you uninterrupted service, so we have utilized technology and equipment in order to have redundant systems in place and ensure no single point of failure. We operate with complete N+1 Redundancy and operate multiple IPLC’s, MPL’s and private virtual networks.  We also employ redundant 100 MBPS Fiber Optics lines as back up. Our data centers are both redundant.

Scalable Personal Service

Your marketing, sales, and customer service needs have peaks and valleys, and your needs are ever evolving as your business responds to seasonality, trends and changing markets.   When you work with Contact Center USA your personal consultant will meet with you to review your needs on a regular basis to adjust your call center needs.  Our customized solutions can scale up or down, respond to seasonal spikes, and adjust your responses according to your personal needs.

Responsiveness You Can Trust 24/7/365

In today’s world media, sales, and customer service is a 24/7 need to respond to your customers effectively.  We are able to provide 24/7 service 365 days of the year.  When you need us, we’ll be there!

Let’s do Business!  Contact us today for your free consultation.  We would love to get to understand your needs and create a customized solution for success.