Becoming an agent with Contact Center USA is not a given. We carefully review our applicants and put each new representative through extensive training. Because our agents are interacting with your customers and your clients on a daily basis, we ensure that every agent is carefully trained to know your brand, to make informed decisions, to be welcoming and engaging, and outstanding representatives of your brand.
Service with a SMILE is important. So important that we make sure our clients know that friendly service is a key differentiator between us and many of our competitors. We understand that customers need to feel cared for and understood, and receiving service from a friendly voice can make all the difference in the world. Service with a smile is more than just a saying, it’s part of who we are because we genuinely care.