Back Office

How do you know that Contact Center USA is the right match for your company? It all begins with peace of mind.  When you meet with our representative for your free consultation, you will quickly discover that we are more interested in helping you find and create a solution for your business needs than anything else.   Based in the U.S., our team is focused on providing the level of service you expect for your customers and the kind of customer experience you want associated with your brand.  We also want you to have the confidence that you’ve chosen a service that is:

  • Cost efficient
  • High quality
  • Scalable
  • Technologically advanced
  • Experienced
  • Secure
  • Trustworthy
  • Adaptable

Talk to us about what Contact Center USA can do to support your back office operations to help increase productivity, boost cost savings, and improve customer loyalty by ensuring that important parts of memberships, customer records and other information are taken care of in a timely and organized manner.

Our team of experienced agents provide skilled, tactful, and critical care solutions as part of our back-office operations processes.   Skilled in B2B and B2C best practices, our agents will provide 24/7 back office support for your customers including:

  • Fraud prevention
  • Application verifications
  • Digital transcription
  • Claims processing
  • Data Entry
  • Enterprise data Management
  • Researching
  • Content moderation
  • Content creation and writing
  • e-commerce tagging

Scalable Service for Now or Later

Whether you need quick documentation or data entry for a limited-time campaign, our team is available to work with you to step in and quickly finish the job.  Contact Center USA can quickly adapt to mesh with your existing team and assist you with those extra tasks your team does not have time to handle for as long – or as short – as you need us.

Talk to us today about our customized solutions to your everyday back office needs.