Social Media

What makes Contact Center USA agents special? Our agents are located right here in the U.S.A. and are able to scale to meet your needs in every market 24/7 and 365 Days of the Year!

Are you positioned to handle your Social Media Customer Support today?

Customers today who use social media are special.

  • They know how to engage with your brand on every social media platform
  • They prefer to use social media rather than phone or email
  • They expect fast responses
  • They are engaging with your brand publicly, sharing both good and bad experiences

In today’s online environment your brand needs to have only the very best customer support agents available to handle your social media customer needs.

The Contact Center USA team is trained to filter relevant messages to your brand and respond in a timely fashion to protect your reputation and provide the best service experiences in the industry.

Our scalable, budget-wise, customized solutions to your customer care needs in the 24/7 landscape of social media. Our experienced representatives will work with you to:

  • Monitor your brand
  • Respond to social media posts
  • Create social media posts
  • Gather social media analytics
  • Escalate potential of crisis;
  • Respond to customer public and private inquiries

Whether your brand requires an enterprise or mid-market solution we will work with your team to find the right plan, platforms and staffing to efficiently handle your social media needs.  In addition, because we will work closely with your brand, we will consult with you to determine which social media and online communities to monitor for mentions.

From 24/7 social media monitoring in multiple languages to analytics, graphics for visual posts and more, we have you covered.

  • Answer customer inquiries 24/7 in multiple languages
  • Social media customer service
  • Engagement, ROI metrics and tracking
  • Digital ad tracking
  • Integration and escalations to our current internal teams
  • Review management services on demand
  • Social media risk management
  • Social presence / social listening

Time is ticking, and whether you realize it or not, your customers are on social media and looking for customer service and rating their experience with you, either with their friends or on review sites everywhere.  What do you want YOUR review to say?  

Create the best social media customer service experience today with Contact Center USA solutions.