Industries

We are not just a call center service provider. Our goal is to complement your company’s marketing and sales efforts as a valuable member of your team.  Our vast experience in worldwide industries makes Contact Center USA a natural fit for your campaigns.   Whether we are helping you for a short term during peak season or we become a long-term asset you rely on for outstanding results, you can rely on Contact Center USA representatives located right here in the U.S. to be there for you and with you.

Airlines

  • Crisis management
  • Customer care
  • Mobile check-ins
  • VRU
  • Claims and refunds
  • Technical support
  • Reservation systems

Energy and Utilities

  • Manage spikes in customer demands
  • Boost your sales of appliance warranty and repair programs to your current customers.
  • Credit management including collections and payment arrangements
  • Customer management including fee reversals, balance inquiries and billing inquiries
  • Customer acquisition including connection processing and insurance referrals

Banking and Financial Services

  • Customer care
  • Account activations
  • Product sales
  • Upsell and cross-sell
  • Multilingual support

Disaster and Emergency Call Centers

  • Provide critical information during any crisis
  • Scale your disaster hotline and emergency support fast
  • Weather and natural disaster call center hotlines
  • 24/7 inbound emergency and disaster call centers
  • Emergency outbound notifications

Travel and Hospitality

  • Reservations and Sales
  • Lead generation
  • Social media moderation of your brand
  • Customer retention and win-back
  • Loyalty and reward program management
  • Digital and traditional marketing
  • Sales and lead generation

Ecommerce

  • Order Placement and Processing
  • Customer acquisition
  • Query management
  • Web design and digital ad campaigns
  • SEO
  • Social Media
  • Sales, Refunds and customer maintenance
  • Shipping

Cable and Media

  • Billing and collection support
  • Customer care
  • Cable and equipment trouble shooting, including HSD Tier 1, Tier 2, Tier 3 technical support

Government Services

  • Social messaging and email campaigns
  • Inbound and outbound survey support
  • National emergency alerts

Healthcare

  • Boost your healthcare customer support
  • Adapt and scale to the critical spikes in demand for fast responses
  • Improve your patient experience
  • Provide accurate communication services to your patients

Insurance

  • Inbound and outbound insurance sales
  • Cross-sell and upsell insurance features
  • Warranty and insurance policy inquiries
  • Automated claims submissions

Pharmaceuticals

  • Outbound calls and sales appointment setting
  • Customer/client surveys
  • Customer inquiries and order processing

Automotive

  • Reach more potential customers and answer customer queries quickly 24/7/365
  • Connect customers to dealers and OEMs
  • Target outbound messaging campaigns

Telecommunications

  • Billing support
  • Customer care
  • Collections
  • Pre- and post-sales support
  • Equipment troubleshooting and repair

Retail

  • Increase your order taking 24/7
  • Process refunds and returns quickly
  • Settle customer disputes
  • Improve customer retention
  • Upsell and cross-sell

Technology

  • 24/7 technical support
  • Customer helpdesk
  • Upsell and cross-sell services

Associations and Affiliates

  • Boost your membership retention and renewals, upsell and cross sell membership perks, win-back past members and more.

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USA Contact Center Experts

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