USA Contact Center Experts
© Copyright – Contact Center USA
At Contact Center USA we truly understand how important it is for you to feel that your customers are having a great experience with your brand, and that they walk away feeling cared for, satisfied, and ready to tell their friends about how well they were treated by your agents. This is why Contact Center USA trains our elite team of agents not only in your products and services, but in your company culture and your values. We have handled inbound customer service operations for several global organizations and use the latest telecommunications software to help us provide the fastest and most efficient call center support and customized call answering services.
Supporting customers in all contact channels 24/7 and 365 days a year, we include traditional channels like voice, chat and email supported by premise-based systems as well as Leading Platform as A Solution (PAAS) models.
Our suite of inbound services include:
- Answering services
- Billing queries
- Charge back handling
- Chat and email support
- Claims processing
- Consumer response
- Credit card services
- Customer complaint resolution
- Customer service
- Customer support and retention
- Customer surveys
- Customer win-back
- Dealer locaters and referral services
- Directory inquiry
- Direct mail/TV response
- Email management services
- Email response
- Event scheduling
- Help desk
- Inbound sales
- Inquiries
- Insurance claims processing
- IVR services
- Job dispatch services
- Lead qualification
- Loyalty programs
- Medical answering services
- Online customer support
- Order entry services
- Order management
- Order processing
- Order taking
- Order verification
- Payment collection services
- Phone answering services
- Political surveys
- Product information requests
- Product recall management
- Product support
- Product technical information
- Real-time inventory status services
- Rebate processing
- Registration for event participants
- Sales closure
- Sales lead qualification
- Scheduling sales demos
- Subscription services
- Taxi dispatch
- Technical support
- Ticket sales and subscriptions
- Toll free response
- Toll free services
- Up-selling and cross-selling
- Virtual receptionist
- Warranty registration
- Website response
Secure Calling Services
Contact Center USA offers a private line network option for secure calls and added privacy.
Advanced Technology for Superior Service
We offer a redundant 100 MBPS fiber lines to enhance voice quality and prevent poor voice quality or disconnections.
Custom Reporting and Analytics
Let Contact Center USA present you with an impact report to know how and why customers are calling you, and sentiment reporting allows you to understand their feelings about their interaction with your brand before calling you and after.