Privacy Policy

Information we collect

When you request a quote or send an inquiry through a form on this website, we collect the information you choose to submit. Depending on the form, that can include:

• Your name, company name, company email, phone number, and company website
• Details about your needs, such as solution type, service type, agent requirements, expected call volume, and operating schedule
• Any additional comments you add to the form
• Basic context about the submission, such as the page you submitted it from, the link or button that brought you to the form, and the time of submission

Information collected automatically

Like most websites, contactcenterusa.com automatically receives technical information when you visit, such as your IP address, browser type, device information, pages visited, referring pages, and how you interact with the site. This information is collected through our hosting infrastructure and the analytics tools described below.

How we use information

We use the information we collect to:

• Respond to your inquiry and prepare a call center proposal that fits your requirements
• Follow up with you about the request you submitted
• Operate, secure, and improve the website and understand which content is useful
• Measure how visitors find us and which pages lead to inquiries
• Prevent spam, fraud, and automated abuse of our forms
• Comply with legal obligations

Cookies and analytics

This website uses cookies and similar technologies from two analytics providers: Google Analytics and Microsoft Clarity. These tools help us understand traffic sources, page engagement, the paths visitors take to our contact form, and technical issues on the site. Microsoft Clarity can record how visitors scroll and click on pages so we can find and fix usability problems.

You can block or delete cookies through your browser settings, and both Google and Microsoft offer their own opt-out options. Blocking cookies will not stop you from reading the site or submitting a form.

How information is shared

We do not sell your personal information. We share information only in these limited cases:

• Service providers: form submissions are processed by a third-party form service, and analytics data is processed by Google and Microsoft. These providers handle data on our behalf to operate the website.
• Legal requirements: we may disclose information if required by law, regulation, legal process, or a governmental request.
• Business transfers: if our business is reorganized or transferred, information may be transferred as part of that transaction.

Contact through our form

We intentionally do not publish phone numbers or email addresses on this website. Routing inquiries through our protected contact form keeps spam calls and spam email down and makes sure your request reaches the right team. Our forms use validation and anti-spam checks to filter out automated submissions.

Data security and retention

We use reasonable administrative, technical, and physical safeguards to protect the information you submit. No method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee absolute security.

We keep submitted information only as long as needed for business, legal, security, and operational purposes. How long that is depends on the nature of your inquiry and whether we go on to work together.

Your choices

You can ask us to review, update, or delete the information you submitted through this website, subject to legal and operational limits. You can also ask us to stop following up with you about an inquiry at any time.

Children's privacy

This website is intended for businesses and is not directed to children under 13. We do not knowingly collect personal information from children.

Third-party links

This website may link to websites or services that we do not operate. We are not responsible for the content or privacy practices of those sites, and we encourage you to review their privacy policies.

Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. The updated policy will be posted on this page with a revised "Last updated" date.