Professional Call Center Solutions for the Automotive Industry
From dealer BDC support to OEM customer care, we help automotive businesses deliver exceptional experiences at every stage of the ownership journey.
What Sets Us Apart
Our automotive call center combines deep industry knowledge with advanced technology to support dealerships, manufacturers, and aftermarket companies. Whether you need roadside assistance dispatch, recall management, warranty claims processing, or full BDC services, our trained agents represent your brand with the expertise your customers expect.
Key Capabilities
Explore the comprehensive features that power our automotive call center services solutions.
Dealer Support & BDC Services
Full-service business development center support that handles inbound sales inquiries, appointment scheduling, service reminders, and lead follow-up to keep your showroom floor busy and your service bays full.
OEM Customer Care Programs
White-label customer care programs for automotive manufacturers that maintain brand standards, handle owner inquiries, and deliver consistent experiences across every touchpoint in the ownership lifecycle.
Recall Management & Notifications
Proactive recall outreach campaigns that contact affected vehicle owners, schedule service appointments, and track completion rates to help you meet NHTSA compliance requirements efficiently.
Warranty Claims Processing
Trained agents who understand warranty coverage, process claims accurately, and guide customers through the resolution process — reducing disputes and improving customer satisfaction scores.
Roadside Assistance Dispatch
24/7 roadside assistance call handling with GPS-enabled dispatch, real-time ETA updates, and seamless coordination between drivers, service providers, and your internal teams.
Service Appointment Scheduling
Integrated scheduling solutions that sync with your DMS to book service appointments, send automated reminders, and optimize bay utilization across single or multi-location dealerships.
The automotive call center built to fill service bays, close showroom floors, and protect recall compliance.
Contact Center USA is one of the best automotive call center providers in the USA — a 100% US-based auto industry BPO with DMS-integrated agents, certified OEM training, and 24/7 roadside dispatch purpose-built for dealers and manufacturers.
For dealer groups, OEMs, captive finance companies, and aftermarket businesses evaluating automotive customer support outsourcing, we deliver measurable lifts in appointment set rates, CSI scores, and recall completion — without disrupting your existing dealership workflows.
In-House Dealer BDC vs. Contact Center USA BPO
Most dealer groups start with in-house BDCs and hit the same ceiling: high attrition, inconsistent follow-up, and no coverage after 7pm. Here's how an internal team compares to our auto industry BPO model.
Our Automotive Customer Support Outsourcing Onboarding
Every dealer group and OEM account flows through the same five-stage launch — engineered to respect your dealership culture while standing up a fully trained, fully integrated BDC in weeks.
Dealer Discovery
Rooftops, franchises, DMS stack, lead sources, and OEM programs mapped with your leadership.
DMS & CRM Wiring
Secure integrations to CDK, Reynolds, Dealertrack, VinSolutions, Elead, and OEM portals.
Automotive Certification
Brand-specific agent training on your franchises, OEM programs, warranty, and service menus.
Pilot Rooftop
Live traffic on a single store with daily QA calibration and dealer-GM feedback loop.
Group-Wide Rollout
Staggered cutover across rooftops with recall, service, sales, and roadside lanes all live.
Automotive Sub-Segments Our BPO Supports
Dealer groups, OEMs, captive finance, and aftermarket companies all have different KPIs. Our auto industry BPO playbook flexes to each sub-segment's economics and compliance posture.
Franchise Dealer Groups
Sales BDC, service BDC, internet lead response, and appointment confirmation across rooftops.
Automotive Manufacturers
White-label owner care, recall outreach, warranty escalations, and connected-vehicle support.
Captive Finance & Leasing
Lease-end retention, payment support, title & registration, and collections outreach.
Aftermarket & Roadside
Roadside dispatch, extended warranty, tire programs, and independent service network support.
Why Dealer Groups and OEMs Choose Contact Center USA
Offshore automotive customer support outsourcing creates brand risk — customers hear the handoff and escalation rates spike. Generalist BPOs underinvest in DMS integration, and most dealer BDC tools aren't built for multi-rooftop coordination.
Contact Center USA is different: a 100% US-based automotive call center with dedicated automotive supervisors, true DMS integrations, and a hybrid sales-and-service training curriculum built for franchise dealerships and OEM customer care alike.
- 100% US-based agents — no offshore for customer PII, deal jackets, or F&I data
- Native integrations to CDK, Reynolds, Dealertrack, VinSolutions, Elead, and more
- Dedicated sales BDC, service BDC, and recall lanes with separate QA calibration
- OEM-specific training modules built with your brand training team
- 24/7 roadside dispatch with sub-20-second ASA and GPS-enabled provider network
Ready to outsource your automotive call center to a US-based BDC partner?
If your appointment set rates are stuck under 25%, after-hours leads are dying on the vine, or your recall completion is trailing OEM targets, request a free consultation. We'll build a dealer-specific business case covering staffing model, DMS integration plan, and projected impact on bay utilization and CSI.
Contact Center USA manages our BDC across 12 dealerships. Appointment rates are up 35% and our CSI scores have never been higher. They understand the automotive business inside and out.
Frequently Asked Questions
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Ready to Get Started?
Contact us today for a free consultation. Let us show you how we can transform your customer experience.