24/7 Client Intake for the Legal Industry
Personal injury, mass tort, and consumer law firms rely on our US-based intake specialists to answer every call live, screen against your criteria, and get the retainer signed.
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What Sets Us Apart
Our legal intake call center is built for firms that spend real money on client acquisition and cannot afford to lose a qualified claimant to voicemail. We answer 24/7, apply your exact qualification criteria, deliver and follow up on retainers, and write every intake directly into Litify, Filevine, Clio, or your case management system.
Key Capabilities
Explore the comprehensive features that power our legal intake call center solutions.
24/7 Live Legal Intake
Accident calls come in at 2am, on Saturdays, and over holiday weekends. Live US intake specialists answer every one, capture the facts while they are fresh, and get the signed case moving before the caller reaches the next firm's ad.
Case Screening & Qualification
Agents run your exact qualification criteria — jurisdiction, statute of limitations, injury type, treatment status, liability, prior representation — so your attorneys only see cases that actually fit your practice.
Retainer Delivery & E-Sign Follow-Up
Qualified callers receive the retainer immediately by text or email, and agents follow up on unsigned agreements until the document is executed, converting more of the leads your marketing already paid for.
Legal CRM Integration
Intakes are written directly into Litify, Filevine, Clio, MyCase, Smart Advocate, or Salesforce as the call happens, so your case managers work from a complete record with no re-keying and no lost detail.
Mass Tort & Class Action Campaigns
High-volume campaign intake with tort-specific screening questionnaires, product and exposure verification, and structured data capture built for the reporting your co-counsel and lead vendors require.
Bilingual Spanish Intake
Native Spanish-speaking intake specialists handle the entire call — screening, retainer, and follow-up — instead of transferring to a translation line and losing the claimant mid-conversation.
The firm that answers first signs the case.
Contact Center USA runs a 100% US-based legal intake call center for personal injury, mass tort, workers' compensation, and consumer law firms — answering live 24/7, screening against your criteria, and getting the retainer signed.
Legal marketing is among the most expensive customer acquisition in the country. Losing a qualified claimant because nobody answered at 11pm on a Saturday is the most expensive mistake a firm can make, and it is entirely preventable.
In-House Intake vs. an Outsourced Legal Intake Company
Nearly every firm starts with in-house intake and hits the same three walls: after-hours coverage, campaign spikes, and inconsistent screening between staff members. Here is how the models compare.
From First Ring to Signed Retainer
Legal intake lives or dies on speed and consistency. Every engagement is configured around your screening criteria and your case management system before a single call is answered.
Criteria Documentation
We document your practice areas, jurisdictions, qualification thresholds, and hard disqualifiers into an intake script.
CRM Provisioning
Agents provisioned in Litify, Filevine, Clio, Smart Advocate, or your platform, with confidentiality agreements executed.
Specialist Training
Intake specialists trained on your script, your tone, and the sensitivity these calls require, with certification before going live.
Live Intake & Retainer
Calls answered live 24/7, screened, and qualified claimants sent a retainer by text or email before hanging up.
Follow-Up & Reporting
Unsigned retainers worked to conclusion, with reporting by lead source so you can see which campaigns actually sign.
Practice Areas We Screen For
Screening questions differ sharply by practice area. Our intake pods are trained per practice type rather than reading one generic script.
Personal Injury & Auto
Motor vehicle, premises liability, and catastrophic injury screening with treatment and liability capture.
Mass Tort & Class Action
Campaign-specific questionnaires, product and exposure verification, and structured data for co-counsel reporting.
Workers' Compensation
Injury date, employer, reporting status, and treatment screening built around state-specific requirements.
Consumer & Employment Law
Wage and hour, debt collection abuse, lemon law, and employment claim intake with document collection.
Why Firms Outsource Legal Intake to a US-Based Team
An injured caller is frightened, often in pain, and deciding in the first thirty seconds whether your firm sounds like it can help. Offshore intake teams reading a generic script lose those callers, and the cost per signed case climbs across every campaign you run.
Contact Center USA staffs domestic intake specialists trained on your criteria and your practice areas, working inside your case management system, under confidentiality agreements. You get consistent screening, live 24/7 answering, and retainer follow-up that turns more of your existing marketing spend into signed cases.
- 100% US-based intake specialists — no offshore routing
- Your screening criteria applied identically on every call
- Live entry into Litify, Filevine, Clio, and Smart Advocate
- Retainer delivery by text or email before the call ends
- Bilingual English/Spanish screening included
Stop losing signed cases to voicemail.
Tell us your practice areas, monthly lead volume, and case management system. We will put together an intake coverage and pricing plan built around your screening criteria.
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Contact us today for a free consultation. Let us show you how we can transform your customer experience.