Outsourced Sales & Service BDC for Auto Dealerships
Dealerships and dealer groups use our US-based agents to answer internet leads within a minute, book service into real advisor capacity, return every missed call, and work the unsold list.
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What Sets Us Apart
The BDC is the hardest department in the store to keep staffed, and performance slips quietly every time somebody leaves — while the lead bills stay the same. We run it as a service: internet leads answered within a minute by phone and text, service appointments booked into real advisor capacity in your DMS, every missed and abandoned call returned, and systematic follow-up on the unsold, aged, and equity lists nobody has time for.
Key Capabilities
Explore the comprehensive features that power our auto dealership bdc solutions.
Internet Lead Response
Every third-party and website lead answered within a minute by phone and text, qualified on vehicle, trade, timeline, and financing intent, then booked as a confirmed showroom appointment rather than passed along as a name.
Service Appointment Booking
Service calls answered live and booked directly into your DMS against advisor capacity and shop loading — including recall, maintenance-due, and declined-service follow-up that fills the lanes on slow days.
Missed-Call Recovery
Dealership phones abandon at rates most GMs would find alarming if they measured them. Every missed and abandoned call is called back promptly, so a service customer or a buyer does not simply drive to the next store.
Unsold & Aged Lead Follow-Up
Structured follow-up on unsold showroom traffic, aged internet leads, and prior no-shows — inventory sitting untouched in every CRM because salespeople chase whoever walked in today.
Equity Mining & Service-to-Sales
Outbound campaigns to customers in a positive equity position or nearing lease end, and service-lane conversion calls that turn a maintenance visit into a sales conversation.
Bilingual Customer Contact
Native Spanish-speaking agents handle sales and service conversations end to end, which materially improves both appointment set rates and CSI in a large share of US markets.
Your abandoned-call rate is higher than anyone in the store believes.
Contact Center USA runs outsourced sales and service BDC for auto dealerships and dealer groups — internet lead response, service booking, missed-call recovery, and unsold follow-up.
Dealerships buy leads aggressively and then answer them inconsistently, because an in-house BDC is one of the hardest departments in the store to keep staffed. Response times slip quietly, and nobody notices until the set rate drops.
In-House BDC vs. an Outsourced Dealership BDC
The in-house BDC is a sound idea with a persistent execution problem: it is a high-turnover role, and performance drops every time somebody leaves.
From Lead Submission to a Confirmed Appointment
Every BDC engagement is configured around your DMS, your inventory feed, and the appointment standards your managers already hold the floor to.
Store & Process Setup
We capture brand scripting, appointment standards, advisor capacity rules, and manager escalation paths.
DMS & CRM Provisioning
Agents provisioned in CDK, Reynolds, Xtime, VinSolutions, or your platform with inventory visibility.
Lead Routing
Third-party and website leads routed for response within a minute by phone and text.
Launch Service or Sales
Most stores start with service BDC or missed-call recovery, where returns appear fastest.
Add Outbound Campaigns
Layer in unsold follow-up, equity mining, and lease-end campaigns once inbound is stable.
Across Franchise and Independent Retail
A franchise service drive and an independent used-car operation have very different call mixes, so BDC programs are built per store type.
Service BDC
Appointment booking, recall and maintenance-due campaigns, and declined-service follow-up.
Sales BDC
Internet lead response, appointment setting, unsold follow-up, and showroom confirmation calls.
Dealer Groups
Multi-rooftop coverage with store-aware routing and per-store performance reporting.
Independent & Used
Lead response and appointment setting for independent lots without a dedicated BDC.
Why the BDC Is the Hardest Department to Keep Staffed
Every general manager knows what a well-run BDC is worth, and most have rebuilt theirs several times. The role has high turnover, needs constant training, and quietly degrades between hires — while the lead bills keep arriving at the same rate.
Contact Center USA runs it as a service instead. Consistent response within a minute including evenings and weekends, every missed call returned, service booked into real advisor capacity, and the unsold and equity lists worked systematically. Your salespeople keep the customer in front of them.
- Internet leads answered within a minute by phone and text
- Service booked into real advisor capacity in your DMS
- Every missed and abandoned call returned promptly
- Unsold, aged lead, equity mining, and lease-end campaigns
- One consistent response standard across every rooftop
Measure your abandoned-call rate before you buy more leads.
Send us your monthly lead volume, call volume, and DMS. We will scope a service or sales BDC program and show what missed-call recovery alone is worth.
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Contact us today for a free consultation. Let us show you how we can transform your customer experience.